Last updated: 20 August 2026

For the purposes of this Privacy Policy, “The Provider” refers to simplephysiotherapyservices.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using this website.

The Provider is committed to protecting your privacy as a customer and an online visitor to this website. The Provider uses the information collected about you to maximise the services that are provided. The Provider respects the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read the Privacy Policy below carefully.

INFORMATION THE PROVIDER COLLECTS FROM YOU

In the course of your visits to this website or use of the products and services, The Provider may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).

The Provider does not knowingly collect Personal Data from anyone under 18. If The Provider becomes aware that a child under 18 has provided Personal Data, The Provider will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided Personal Data without your consent, then please contact us.

Contact The Provider in writing via email to review, correct, update or delete your Personal Data.

HOW YOUR INFORMATION IS USED

Personally Identifiable Information: The Provider uses the information it collects to deliver its services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Non-Personally Identifiable Information: The Provider also uses the information it collects in aggregated and anonymized forms to improve its services, including: administering the website, producing reports and analytics, advertising its products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on the website, will be available for others to see. If you subsequently request the removal of this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

The Provider will use all reasonable means to protect the confidentiality of your Personal Data while in it’s possession or control. All information received from you is stored and protected on secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by the Provider.

To enable The Provider to deliver its services, information that is collected about you, including Personal Data may be transferred across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

The Provider retains your personal information for as long as needed to provide services to you and as otherwise necessary to comply with its legal obligations, resolve disputes and enforce its agreements.

In the event there is a breach of The Provider’s security and your Personal Data is compromised, The Provider will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

The Provider’s website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help it provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

The Provider may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, The Provider may use your Personal Data to protect the rights, property or safety of the website, its customers or third parties.

If there is a change of control in one of The Provider’s businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. The Provider would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Provider is not responsible for the privacy practices of such other websites. It is encouraged that users be aware when they leave the website and that they read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As The Provider plans to ensure its privacy policy remains current, this policy is subject to change. The Provider may modify this policy at any time, in its sole discretion and all modifications will be effective immediately upon posting of the modifications on this website. Please return periodically to review the Privacy Policy.

RESPONSIBILITIES OF THE PROVIDER UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EU or UK you have certain rights and protections under the EU and UK GDPR regarding the processing of your Personal Data.

The Provider collects, uses and stores your Personal Data to enable it to provide you with goods or services and information. The Provider relies on the following lawful means of processing your Personal Data:
– Where it is necessary to fulfil a contract with you. This includes where The Provider collects your Personal Data to enable it to send you goods or provide you with services.
– Where you have given The Provider valid consent to use your Personal Data. The Provider will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where The Provider emails newsletters or sends mobile phone notifications.
– The Provider may also process your Personal Data where it is to further its legitimate interests which could include usage statistics, analytics and internal analysis so it can improve its services to you.

YOUR RIGHTS AS AN EU OR UK RESIDENT

If you are a resident of the EU or UK you have various rights including the:
– Right to be informed;
– Right of access;
– Right to rectification;
– Right to object;
– Right to restriction of processing;
– Right to erasure or to be forgotten;
– Right to data portability; and
– Right not to be subject to automated processing.

If you want to access your Personal Data or ask for the information to be corrected, please contact The Provider. In some circumstances, you also have a right to object to or ask that The Provider restrict certain processing activities or delete your Personal Data. If you would like to limit or request deletion of your Personal Data or exercise any other rights you can do so by contacting The Provider.

WITHDRAWING YOUR CONSENT

You can withdraw your consent to our collection or processing of your Personal Data by contacting The Provider. If you withdraw your consent to the use of your Personal Data, you may not have access to The Provider’s services. In some circumstances, where The Provider has a legal basis to do so, it may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect The Provider’s legitimate interest in keeping its services secure.

THE PROVIDER’S COMPLIANCE

The Provider complies with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries and the UK. All Personal Data stored on The Provider’s platform is treated as confidential. The Provider’s collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected. The Provider implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure.

YOUR ACKNOWLEDGEMENT

By providing The Provider with your Personal Data, you consent to The Provider disclosing it to third parties who reside outside the EU or UK. The Provider will ensure that those third parties are GDPR compliant.

If you feel that your data has not been handled correctly or you are unhappy with the response to any requests you have made to The Provider regarding the use of your personal data, you have a right to lodge a complaint with the Australian Privacy Commissioner through their website: https://www.oaic.gov.au/privacy/privacy-complaints/

CONTACT THE PROVIDER

If you have any questions or concerns at any time about this Privacy Policy or the use of your Personal Data, please contact The Provider at minatadros@simplephysiotherapyservices.com.au and The Provider will respond within 48 hours.